Delivery and Returns Policy

  1. .1. Delivery Policy

Summit Bikes delivers free of charge for order over R1500 within South Africa, door-to-door or door-to-counter, depending on where you’re located. If you reside outside of a main centre but would like door to door delivery – you can select that delivery option for a R150 - 200 delivery fee. 

During the checkout process, Summit Bikes will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Summit Bikes will deliver within 2 – 6 working days depending on where you live. For deliveries to Namibia, Summit Bikes aims to have your package to you within 10 working days. 

Should you have any queries regarding your delivery options, please call our customer support agents on 0861 999 501 or email:  info@summitbikes.co.za.

  1. .2. Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Summit Bikes terms and conditions. The product(s) in question must be returned to summitbikes.co.za in their original state, including all labels. Any such cancellation must be done by via the Summit Bikes info e-mail address info@summitbikes.co.za or either by calling 084 223 1908. Summit Bikes will then refund you.

  1. .3. Stock shortages

Should a product you have ordered be:

  1. temporarily unavailable, Summit Bikes will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead or a credit on your Summit Bikes account, Summit Bikes will issue a refund in respect of that product to you;
  2. permanently unavailable, Summit Bikes will notify you and, unless you agree to accept another product instead or a credit on your Summit Bikes account, Summit Bikes will issue a refund in respect of that product to you.
  3. 4. Non-defective products (your right to return)
  4. Save for certain exceptional cases (products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded on Summit Bikes within 7 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to Summit Bikes in accordance with the return procedure set out in clause 7 below.
  5. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging. In particular, if you want to return non-defective accessories, please ensure the items are returned in the exact condition they were received in, and in their original packaging.
  6. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging.  Please promptly contact the Summit Bikes on 084 223 1908 or email:  info@summitbikes.co.za to notify Summit Bikes thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.

 

  1. .5. Defective products
 

General warranty:

If, within 6 months after delivery of a product to you:

  1. You find that the product is defective/faulty, unsuitable for the purpose generally
  2. intended (or otherwise expressly indicated by Summit Bikes at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) ("defective"); and –
  3. you arrange to return such product to Summit Bikes for inspection in accordance with the returns procedure in clause 7 below, and the product is subsequently found to indeed be defective, you are entitled to either –
  4. (a) be fully refunded, or (b) have the product repaired or replaced at Summit Bikes expense
  5. (the decision between repairing or replacing being that of Summit Bikes’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
  6. If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to summitbikes.co.za and then redelivered to you.
  7. When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.
 

Supplier's warranty:

Certain products may come with a supplier's guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.

  1. .6. Exclusions

You may not under any circumstances return the following:

  1. Non-defective products that have been "made to order". (You will be notified in the relevant Online Sale if the products are "made to order".)
  2. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Summit Bikes.

 

  1. .7. Return procedure to be followed

 

 

Log in to Summit Bikes

Log in to your Summit Bikes profile using your e-mail address and password


Login here

 

Fill in return form

Specify the reason for the return.

Specify if you want to receive credit on your account or a refund.


For swop outs/exchanges, please call Dominic on 084 223 1908 or email us at:  info@summitbikes.co.za.

 

Pack item into box

Pack the item(s) in their original packaging into a box to protect the items you are returning.

Drop off the parcel

Our courier will arrange to collect the package from the address you supplied within 3 to 10 days. If your order was sent to you via the post office, you must take the package to a post office of your choice and post it back to the following address: 


2 Mushet crescent

Vredekloof

Cape Town

7560


Refund

Within 10 business days of the returned item having been cleared by Summit Bikes quality, the money will be refunded back to the form of payment you used to pay for the order (either EFT or Credit Card), unless you specified that you want store credit or a swop out.

  1. .8. Processing of credits and refunds

Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Summit Bikes quality checking. 

Where your Summit Bikes account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option. 

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price. 

If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back 

If you redeemed a coupon against your purchase, and wish to return the item(s) from that.